How to Set Up Automated Email Notifications with Ping

Transactional emails are the backbone of any digital product: password resets, order confirmations, shipping updates, and account alerts. Ping provides a unified API for sending transactional emails alongside SMS and WhatsApp, so you do not need a separate email service provider.

How Ping Handles Email

Ping uses Postmark as its primary email delivery engine, with SMTP fallback for redundancy. This dual-layer approach ensures high deliverability. Emails sent through Ping are transactional by nature: they are triggered by user actions rather than sent as bulk marketing campaigns.

Sending Your First Email

import requests

response = requests.post(
    "https://api.ping.co.zw/api/email/send",
    headers={
        "x-api-key": "pk_live_your_key_here",
        "Content-Type": "application/json",
    },
    json={
        "to": "[email protected]",
        "subject": "Your Order Has Been Confirmed",
        "htmlBody": "<h1>Order Confirmed</h1><p>Hi Tatenda, your order #2026-0042 is confirmed.</p>",
        "textBody": "Order Confirmed. Hi Tatenda, your order #2026-0042 is confirmed.",
        "from": "[email protected]",
    },
)

print(response.json())
# {"result": "success", "message": "Email sent successfully"}

Setting Up Automated Triggers

To automate emails, integrate the Ping API into your application logic. When a user completes an action (places an order, resets a password, receives a payment), your backend makes a POST request to the Ping email endpoint. The API responds synchronously with delivery confirmation.

• •Password reset: Trigger on reset request, include secure token link.
• •Order confirmation: Trigger on successful payment, include order details.
• •Shipping update: Trigger on status change, include tracking information.
• •Account alert: Trigger on login from new device or suspicious activity.